ReServe: Mental Health Support for Ontario’s Hospitality Professionals
ReServe by Christina Janiga Psychotherapy is a mental health program that supports professionals in Ontario’s hospitality industry, providing evidence-based, accessible, and affordable psychotherapy – in person at our office in Burlington and virtually online across Ontario.
Because those who care for others deserve care, too.
Why ReServe Existss- A mental health initiative created for Ontario’s hospitality community.
Hospitality professionals spend their days serving others — often with little time or support to care for themselves. ReServe by Christina Janiga Psychotherapy is here to change that.
We offer accessible, affordable, and stigma-free mental health care for those working in restaurants, hotels, bars, catering, and other service industries. Whether you’re a chef, bartender, server, front desk agent, or manager — ReServe is designed to fit your world.
The Challenge in Hospitality
Mental-health challenges such as burnout, anxiety, and depression are extremely common among Canadian hospitality workers. Despite growing employer awareness, there remains a significant gap in effective support and action. Limited access to benefits, mental-health coverage, and consistent care—especially for part-time staff—deepens the problem.
Hospitality workers face chronic stress, emotional exhaustion, and compassion fatigue driven by long hours, unpredictable schedules, and the constant pressure to serve others “with a smile” while lacking the time or resources to care for themselves. These conditions create a cycle of distress in which workers struggle to maintain their well-being in already demanding environments.
As teams continue to struggle, the impacts on the industry are clear: rising turnover, absenteeism, disengagement, and declining guest satisfaction. To move forward, employers need innovative, compassionate strategies that build psychological safety and genuine connection. Supporting is essential to creating a healthier, more resilient Canadian hospitality workforce.
The Impact on Hospitality Professionals
- "Mind Your Health” Project (2024 Report) - A pan-Canadian survey of 673 hospitality workers found 87% of front-line staff reporting burnout, 84% reporting high anxiety, and 77% reporting depression.
- In a province-wide survey of tourism and hospitality (2024) employers in British Columbia, 92% said mental health is a workplace priority. However, 72% of those employers admitted they don’t know how to take concrete action or where to start.
- According to a HUB International survey (2024), 85% of Canadian hospitality workers in 2022 said they “have experienced mental health issues.”
- From a Canadian HR Reporter piece (2024): 87% of front-line hospitality staff said they experienced burnout; 84% reported anxiety; 77% depression; and half of hospitality workers do not have health (mental-health) benefits via their employer.
- According to a TELUS Health survey (2024), 37% of workers are unsure if they can speak up about mental-health concerns without fear of negative consequences.
Our Solution
- Cultivate well-being in hospitality - this is essential to building strong team, exceptional guest experiences, and thriving business
- Psychological Safety, Authenticity, and Belonging - are recognized as core drivers of performance, service quality, retention, and overall job satisfaction in hospitality environments.
- Reduce stigma, build awareness, and support mental well-being of those who keep our communities connected and cared for
- Flexible, confidential and compassionate mental health care with psychotherapists that know the industry
Because everyone deserves the same support they give to others.
Who benefits most from the ReServe Mental Health Program in Ontario?
ReServe by Christina Janiga Psychotherapy supports those working in hospitality, who often face multiple challenges including:
- Hospitality professionals feeling burnt out from long, irregular hours, constant multitasking, and the pressure to “always be on.”
- Servers, bartenders, chefs, and hotel staff coping with fast-paced, high-stress environments where emotional well-being often takes a back seat.
- Managers and owners carrying the weight of staffing challenges, guest expectations, and financial pressures.
- Workers dealing with emotional fatigue from difficult customer interactions, intense service demands, and little time to decompress.
- Those struggling with work-life imbalance, sleep disruption, or chronic stress caused by unpredictable schedules.
- Individuals facing job insecurity or financial stress, common in an industry affected by seasonal swings and external economic shifts.
- Anyone feeling unseen or undervalued, looking for a confidential space to process their experiences without judgment.
What you'll gain through ReServe
Through ReServe, you’ll:
✔ Learn strategies to manage stress, burnout, and anxiety
✔ Improve emotional balance and workplace engagement
✔ Build healthier work–life rhythms
✔ Feel understood by professionals who “get” your world
A place where you can slow down, reflect, and begin to refill your own cup.
My Journey
Before becoming a psychotherapist, I spent over a decade in the hospitality industry, across Ontario. I know what it’s like to work long shifts, always be “on,” and give your energy to others while leaving little for yourself.
Why I Do This Work
I understand the exhaustion, burnout, and quiet struggles that often go unseen in this line of work. Those lived experiences inspired me to transition into psychotherapy and help create a healthy balance between the two.
Book a free 15-minute consultation to learn more about ReServe.
Connect with our hospitality wellness advocate to see if the program is the right fit for you.
Our Approach: Tiered Support for Every Need
ReServe by Christina Janiga Psychotherapy offers a multi-layered program designed to meet people where they are — whether you’re seeking one-on-one therapy, group support, or workplace wellness tools.
Book a free 15 minuted consultation call.
If you are in the hospitality industry within Ontario and interested in seeking psychotherapy services to help you with your unique challenges, we encourage you to reach out to us for a free 15-minute consultation. During the consultation, you’ll talk with Krishauna – our advocate for hospitality wellness. She will answer any questions you have and help you determine if we are the right fit for you.
ReServe Psychotherapy Programs
Investing in yourself is a powerful step toward sustainable well-being—especially in an industry that asks so much of you. ReServe by Christina Janiga Psychotherapy offers CBT– and solution-focused workshops designed specifically for hospitality professionals who are ready to feel more grounded, confident, and fulfilled. In a supportive, skills-based environment, you’ll work with trained psychotherapists to understand the patterns behind stress, burnout, anxiety, or self-doubt, and learn practical strategies you can apply both on and off the job. Together, we focus on strengthening what’s already working, developing healthier coping tools, and helping you move forward in a way that feels realistic, meaningful, and aligned with your goals.
Short term, individual based therapy to help you:
- Identifying negative thought patterns (e.g., self-doubt, catastrophizing)
Challenging and reframing thoughts into balanced perspectives
Building coping skills to manage stress, anxiety, depression, or burnout
Practicing new behaviours that support resilience and wellbeing, all while managing a work-life balance
Target anxiety, depression, workplace stress, substance use and challenges that are common in high-pressure industries like hospitality.
Solution Focused Workshops
Industry specific workshops that shift the focus from what’s going wrong to what’s possible.
Key benefits for group therapeutic workshops include:
- Shared strength-building: Help one another identify strengths and solutions
- Collective hope and motivation: Get motivated by each other’s growth
- Practical, achievable goals: Work towards small steps that support lasting change
- Supportive accountability: Track improvement and encourage each other
- Fosters connection, empowerment, and forward movement – making it ideal for actionable change in a supportive environment
Why Choose ReServe for Your Mental Health Support as a Ontario-based Hospitality Professional
Working in hospitality deserves unique support — and ReServe was created specifically for you. Here’s what sets us apart:
1. Designed for Hospitality Realities
We understand the pace, pressures, and unpredictability of hospitality work. Our care is context-specific, flexible, and realistic.
2. Affordable & Accessible Across Ontario
Whether you work full-time, part-time, or have unpredictable schedules, we offer accessible options — both online and in person — to fit your needs.
3. Confidential & Stigma-Free Care
ReServe prioritizes a safe, respectful space where your experiences are heard without judgment.
4. Evidence-Based Approaches
Our therapists use proven methods, such as CBT and solution-focused therapy, tailored to the unique stressors of service-industry life.
5. Flexible Support Options
Choose from individual therapy, group workshops, or tailored wellness tools — all designed to meet you at your current point of need.
6. Industry-Aware Professionals
Our team has lived experience in hospitality and training in mental health — giving you support that is both empathetic and effective.
ReServe stands apart from other Ontario mental-health supports by offering specialized, flexible, and hospitality-focused care that isn’t limited by employment status, insurance plans, or certifications.
Unlike programs that are tied to employer benefits, regional access, or short-term EAP models, ReServe is built specifically for hospitality workers — and accessible to all of them.
What Makes ReServe Different
Designed exclusively for hospitality professionals
ReServe is one of the only programs created by professionals who understand the hospitality industry’s unique pressures — long hours, emotional labour, burnout, and career instability.
Open access, no employer dependency
While many programs require employer sponsorship, insurance coverage, or specific certifications, ReServe is open to all hospitality workers with proof of employment or referral.
Integrated mental health + career support
ReServe goes beyond counselling alone by offering CBT and solution-focused therapy alongside career coaching, resume support, and job-transition guidance — addressing both personal well-being and professional sustainability.
Specialized clinical expertise
Care is delivered by therapists with experience supporting:
- Burnout and chronic stress
- Addictions and substance use concerns
- ADHD and perfectionism
- Hospitality-specific mental health challenges
Flexible, digital-first access across Ontario
With virtual services hosted on the Jane platform and in-person options available, ReServe removes barriers related to shift work, location, and scheduling.
Employer partnership options without loss of autonomy
ReServe can integrate with workplace wellness initiatives and workshops — without limiting access to individual, confidential care.
ReServe isn’t just another mental health benefit — it’s a comprehensive support system built for hospitality professionals, on their terms.
Curious About Your Mental Health — But Not Ready to Book Yet?
Hospitality work can quietly take a toll on your mental health.
Sign up to receive more information about the ReServe Program and get access to a downloadable mental health self-assessment scale — designed to help you reflect on stress, burnout, and emotional well-being.
No pressure. No commitment. Just information.
When you sign up, you’ll receive:
A downloadable mental health scale you can complete on your own
Information about ReServe services and support options
Updates on workshops, programs, and hospitality-specific resources
More about Christina Janiga Psychotherapy
We partner with forward-thinking hospitality leaders to create practical, culturally aligned well-being and leadership pathways that move beyond awareness to real insight, meaningful action, and sustained integration. Our work is focused on expanding the capacity for collective well-being across restaurants, hotels, bars, and service teams—creating workplaces where individuals, teams, and entire operations can truly thrive.
Our team at Christina Janiga Psychotherapy has extensive experience in helping people overcome mental-health challenges such as burnout, anxiety, and depression. We offer a range of evidence-based treatment approaches, including Cognitive Behavioural Therapy (CBT), mindfulness-based therapies, attachment-based, Brainspotting, Deep Brain Reorienting (DBR) and Eye Movement Desensitization and Reprocessing EMDR to help you manage your stressors and live a more fulfilling life.
We understand that seeking help for anything related to the challenges within the hospitality industry in Ontario can be intimidating, frustrating, and confusing. We are here to make the process as easy and comfortable as possible for you.